FAQ's


What does shipping cost?

Shipping is flat rate.

Within Australia $15.00 and Worldwide $30.00

 

When should I receive my online order?

Online orders are shipped within 3 working days and sent with parcel tracking.

Australian customers should receive their order within 7 - 10 working days.

Overseas customers should allow up to 30 days for delivery.

 

What timeframe can I expect my custom creations order to arrive?

Custom Healing Orbs, Mandala Stones, Glassware and other smaller creative works can take up to 3 weeks for delivery within Australia.

Overseas customers should allow at least 6-8 weeks delivery for custom orders. 

 

Do you accept refunds and exchanges for online purchases?  

All refund requests or exchanges must be made within 3 days of delivery.
To be eligible for a refund or exchange your item must be returned within 5 working days in the same condition that you received it, and must also be in the original packaging.
Return postage and handling costs are at the customers expense.
If you receive damaged goods, please contact me to organise the return of your order and a replacement item.

For more information please refer to our Refunds Policy in our checkout page.

 

How long does a commissioned artwork take to complete?

This varies on existing workloads and the size and intricacy of the piece.

Private commissioned works generally take 2-3 months following a creative consultation.

Design work for organisations that only require digital imagery should allow at least a 2-3 week turn around for high resolution digital images.